Made for every body.
Every mood.

Rubies was born from a simple belief: every woman deserves lingerie that fits beautifully, feels luxurious, and builds her confidence from the inside out. We're Lagos-based and on a mission to redefine intimates for the modern African woman.

1000+
Products
10+
Categories
36A–52K
Size range
Lagos
Based

Vision & Mission

Our Vision

Africa's most trusted
bra-fitting destination

To become Africa's most trusted bra-fitting and lingerie destination by combining exceptional products with technology that simplifies shopping, sizing, and the overall customer experience — helping every woman find her perfect fit with confidence.

Our Mission

Confidence,
powered by fit

To position Rubies as Africa's leading premium lingerie retailer — delivering a world-class shopping experience, improving customer confidence through intelligent bra-sizing tools, and celebrating every woman's body exactly as it is.

Our Core Values

Everything we do flows from four guiding principles — captured in our brand acronym, GEMS.

G

Great Quality

Every bra, brief, and bodysuit we carry is selected for its fabric quality, construction, and how it actually feels on the body. We won't stock something we wouldn't wear ourselves.

E

Expert Service

Bra fitting is a skill. Our team is trained to help every customer find her true size — whether that's online through our sizing tools or in person. Every question gets a real answer.

M

Made for Every Size

We carry sizes from 36A all the way to 52K because we believe fit isn't a privilege. Every body is a Rubies body, and our range reflects that commitment completely.

S

Shaping Confidence

A well-fitted bra changes how you carry yourself. We're not just selling lingerie — we're giving women a tool to feel powerful, comfortable, and unapologetically themselves every day.

Exchange & Returns

We want you to love every purchase. If something isn't right, we make it easy to exchange or return — no fuss, no judgement.

📦
14-day window
Items must be returned within 14 days of delivery
🏷️
Tags on, unworn
Items must be unworn with original tags attached
🔄
Exchange first
We prioritise exchanges; refunds where exchange isn't possible

Full Policy

What items are eligible for exchange or return?
Items are eligible if they are unworn, unwashed, and returned with all original tags and packaging intact. For hygiene reasons, briefs, thongs, and swimwear bottoms can only be exchanged or returned if the protective hygiene seal is in place and has not been removed.
How long do I have to request an exchange or return?
You have 14 days from the date your order was delivered to contact us and initiate an exchange or return. Requests made after this window will not be accepted, so please check your items promptly upon arrival.
How do I start the process?
Email us at support@rubieslingerie.com or message us on WhatsApp with your order number, the item(s) you wish to exchange or return, and the reason. Our team will respond within 1 business day with next steps and the return address.
Who pays for return shipping?
If the item has a manufacturing defect or we sent the wrong item, we cover return shipping costs in full. For exchanges due to a change of mind or size, the customer is responsible for the cost of returning the item to us. We recommend a tracked shipping method as we cannot be responsible for items lost in transit.
When will I receive my exchange or refund?
Once we receive and inspect your returned item(s), we process exchanges within 3–5 business days. Where a refund is applicable, it is issued within 5–7 business days to your original payment method. You will receive an email confirmation at each stage.
What if my item arrives damaged or defective?
We're very sorry if this happens. Please photograph the damage and email us within 48 hours of delivery. We will prioritise your case, arrange a free return, and dispatch a replacement or issue a full refund — whichever you prefer.

Frequently Asked Questions

How do I place an order?
Browse our collections, choose your size, and add items to your cart. When you're ready, head to checkout — you can pay with your card via Paystack. You'll receive an order confirmation email immediately.
Can I order without creating an account?
Yes! We offer guest checkout. However, creating a free account lets you track orders, save your wishlist, view order history, and make future checkouts faster.
How do I use a discount code?
Enter your discount code in the "Promo code" field at checkout before you complete payment. Only one code can be applied per order.
Can I change or cancel my order after placing it?
We begin processing orders quickly, but contact us within 1 hour of placing your order via WhatsApp or email and we'll do our best to accommodate changes or cancellations.
Do you restock sold-out items?
Yes! Use the "Notify me" button on any sold-out product and we'll email you the moment it's back in stock.
How do I find my bra size?
Use our free Bra Size Calculator — enter your underbust and bust measurements and it will recommend your best-fit size. You'll also see sister sizes that might work for your shape.
What is a sister size?
Sister sizes are bra sizes that share the same cup volume but have a different band and cup letter combination — for example, 34D and 36C are sister sizes. If your exact size is out of stock, a sister size may fit just as well.
I've always bought a 36B but it never fits well. What should I do?
Research shows that up to 80% of women are wearing the wrong bra size. We recommend measuring yourself using our size guide and trying your calculated size — most women are surprised by the result and find a much better fit.
Do you offer a size consultation?
Yes! Message us on WhatsApp and one of our trained fitting advisors will walk you through measuring yourself correctly and recommend products for your body type.
Your size range seems different from UK/US sizes. Why?
We primarily stock UK sizing. Our international size guide converts between UK, US, EU, and AU sizing — find it on any product page or visit our Size Guide page.
Where do you deliver?
We deliver nationwide across Nigeria and ship internationally to the UK, USA, Canada, and Ghana. More international destinations are coming soon.
How long does delivery take?
Lagos same-day or next-day delivery is available on select orders placed before 12pm. Nationwide delivery takes 2–5 business days. International orders typically arrive in 7–14 business days depending on destination.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. Lagos delivery starts from ₦1,500. Free shipping is available on qualifying orders — check the current threshold on our homepage.
Can I track my order?
Yes. Once your order ships, you'll receive an email with a tracking link. You can also view tracking in your account under Order History.
What happens if my package is lost or delayed?
Contact us immediately and we'll investigate with the courier. If an item is confirmed lost, we will reship or refund at no cost to you.
How do I create an account?
Click the person icon in the navigation bar and choose "Create account". It only takes a minute — just your name, email, and a password.
I forgot my password. What do I do?
Click "Forgot password" on the login page and enter your email address. We'll send you a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Can I save items to a wishlist?
Yes! Click the heart icon on any product to save it to your wishlist. You must be logged in for your wishlist to be saved between sessions.
How do I view my past orders?
Log in, click your account icon, and go to "My Orders". You'll see all your order history, statuses, and tracking information.
How do I update my delivery address?
Go to your account dashboard and click "Addresses". You can add, edit, or delete saved addresses and set a default for faster checkout.

Still have questions?

Our team is available Monday–Saturday, 9am–6pm (WAT).
We typically respond within a few hours.

Find your perfect fit

Ready to feel amazing?

Explore hundreds of styles across every size. New arrivals drop every week.

Rubies Lingerie — Premium Bras, Panties & Shapewear Nigeria | Rubies Lingerie
Chat with us