Privacy Policy

1. Information We Collect

When you shop with Rubies Lingerie, we collect the following information:

• Account information: Name, email address, phone number.
• Order information: Delivery address, items purchased, payment status.
• Communications: Messages you send to our support team.
• Newsletter: Email address if you subscribe to our mailing list.

We do not store your payment card details — all payments are processed securely by Paystack.

2. How We Use Your Information

• To process and fulfil your orders.
• To send order confirmation, shipping, and delivery notifications.
• To respond to your enquiries and provide customer support.
• To send promotional emails and newsletters (only if you opted in).
• To improve our website and product offerings.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited data with:

• Paystack — to process payments securely.
• Delivery partners — only your name and delivery address, to fulfil your order.
• Email/SMS providers — to send transactional notifications.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Order records are kept for a minimum of 2 years for accounting and legal compliance. You may request deletion of your account and personal data at any time.

5. Cookies

Our website uses cookies to maintain your shopping session (cart contents), remember your login state, and improve site performance. We do not use third-party tracking or advertising cookies. You can disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Unsubscribe from marketing emails at any time.

To exercise these rights, email us at hello@rubieslg.com.

7. Security

We implement industry-standard security measures to protect your personal data, including encrypted connections (HTTPS) and secure password hashing. No method of transmission over the internet is 100% secure — we encourage you to use a strong, unique password for your account.

8. Contact

For privacy-related enquiries, contact us at hello@rubieslg.com.